Wasn’t 14k gold as advertised. When I called about the authenticity of this purchase, I was assured that it was stamped on the charm inside an oval marking. There wasn’t any 14k gold insignia. I’ve tried several times to contact Charm World, but they’ve refused to exchange my charm for an identical one in 14k gold, in spite of my request for either a full refund or exchanging it for another charm. This issue is why I’ve always been hesitant to order online. This is, however, the very first time I have experienced no issue where a vendor doesn’t respond and either replace an item or refund the full purchase price. Etsy hasn’t assisted me either. I haven’t even received a courtesy call or email to assist me in expediting are solution. I am very dissatisfied with this lack of care.Amazon has always intervened instantaneously.

Waste of money for cheap rusty-looking charm that hasn’t even been worn! No wonder they don’t accept refunds. Shop responded to a question before the purchase, but I’ve tried contacting the shop several times after the purchase and got ZERO response. Don’t bother with this shop.

This didn’t arrive on time for Christmas even though it was ordered on Dec. 9th. Wasn’t shipped until Dec 17th! Bad. Also, my note to my wife was not anywhere in the package. Lousy company. Most disappointing. It’s probably not real gold. Henry R. Agens

Took forever to ship. Buyer beware!!!!!! Some kind of bargain basement garage dealer!!!! Bad communication and then nothing but excuses. Better dealers out there. Keep looking!!!!!💔Also, now that I finally got the charm after waiting 2 months, the charm turned black. They are not silver and a total piece of crap. If you are thinking of buying, just tear up your money. You will be more satisfied than buying fake silver.

Took a long time to arrive but was worth it . Lovely life like detail on the silver horse great charm to add to chain, thanks, Kay.

The item itself is fine. SHIPPING OTOH took from 1/20/17 until 2/10/17/ LONG LONG LONG time and it wasn't even going out of state!!!!!

Absolutely perfect. More beautiful than expected. I also had it engraved on the back and the choice of font (left to the craftsman) was perfect and the quality of the engraving was second to none. It was for a VERY special gift and it could not have been more wonderful.

Love this charm, it's gorgeous!!

Item arrived when I expected it and it is of good quality

Arrived fast and safely; no problems.